All past due sessions are automatically refunded within 24 hours after.
Refunds are based on the studio’s cancellation policy.
If the studio you’re booking or have booked has a Chill cancelation policy then you must cancel the session 24 hours prior to the session start time for a 100% refund.
If the studio you’re booking or have booked has a Moderate cancelation policy then you must cancel the session 48 hours prior to the session start time for a 100% refund
If the studio you’re booking or have booked has a Strict cancelation policy then there are no cancelations or refunds.
If you cancel a booking within that time or the Studeur/studio hasn’t accepted in time, your refund will return back to the payment method you used. If your payment has already processed, it will take 48-72 hours to receive your refund. If your booking has not been accepted or your payment is still pending, your money will be refunded immediately.
You can learn more about Stufinder’s cancelation policies here.
Still need help? Contact Stufinder Support and we’ll reply shortly!
